Virtual visits for appropriate non-emergency care
Telehealth Visits
Telehealth may let you speak with a care team member by video or phone for appropriate non-emergency needs, follow-ups, medication questions, lab-result review, or mental health support. All American Community Health Center serves patients in Pomona and nearby communities. Some concerns require an in-person visit, urgent care, or emergency care. If symptoms are life-threatening, call 911.
What is Telehealth?
Telehealth is a remote healthcare visit by video or phone when it is clinically appropriate. It can be convenient for selected follow-ups and health questions, but it is not right for every symptom. Our team can help decide whether telehealth or an in-person visit is safer.
How to Schedule a Telehealth Visit
Call first so we can confirm whether a virtual visit is appropriate for your care need.
Call the clinic or request an appointment online and tell us you are interested in telehealth. Our team will review your concern and current availability.
Use a phone, tablet, or computer with a reliable connection. Video visits usually require a camera and microphone. Choose a private place where you can talk openly.
Before your visit, our team will provide instructions for how to join. If you do not receive the link or cannot connect, call the clinic for help.
Before you book
When Telehealth May Be a Good Fit
Telehealth can be convenient for some non-emergency needs, but not every concern can be handled safely by phone or video. Call first and our team can help choose the right visit type.
Telehealth can help with
- Follow-up questions after a recent visit.
- Medication questions, side effects, or refill discussions when clinically appropriate.
- Reviewing lab results or care-plan instructions.
- Some mental health support visits and check-ins.
- Questions about whether symptoms need in-person care.
You may need in-person care for
- A physical exam, vitals, testing, vaccines, or procedures.
- New or worsening symptoms that require hands-on evaluation.
- Severe pain, trouble breathing, chest pain, weakness, or confusion.
- Medication requests that require records, monitoring, or an in-person visit.
- Technology issues that make a safe virtual visit difficult.
When to call 911
Telehealth is not for emergencies. Call 911 or go to the nearest emergency room for chest pain, trouble breathing, severe allergic reaction symptoms, sudden weakness, severe bleeding, serious injury, loss of consciousness, or thoughts of harming yourself or someone else. For mental health crisis support, call or text 988.
Insurance and payment
Telehealth coverage can vary by plan, eligibility, visit type, and service. Please call before your appointment so our team can help verify insurance, Medi-Cal, Medicare, commercial plan, or self-pay options.
Telehealth FAQs
Can every visit be done by telehealth?
No. Some concerns require an in-person visit, testing, vitals, or emergency care. Call first so the team can help determine the safest option.
What device do I need?
A phone, tablet, or computer with a reliable connection may work. Video visits usually need a camera and microphone. If you have connection trouble, call the clinic for help.
Can I get medication through telehealth?
A provider may discuss medication questions or refills when appropriate, but some medications or symptoms require an in-person visit, records, monitoring, or another care setting.
Is telehealth covered by insurance?
Coverage varies. Please call before your appointment so our team can help verify current benefits, eligibility, and self-pay options.