Frequently Asked Questions

You can schedule an appointment three ways:

• Call our clinic at (909) 698-9111 during business hours
• Book online through our appointment request form
• Stop by the front desk in person at 1581 N Orange Grove Ave, Pomona, CA 91767

When you book, please have your insurance information (if any) and a brief description of your reason for visiting ready.

Same-day appointments may be available for non-emergency concerns such as colds, minor injuries, infections, or medication questions. Availability depends on the schedule and your care needs, so calling early gives our team more time to help.

Walk-ins may be accommodated when the schedule allows, but patients with scheduled appointments are generally seen first.

Please call us at (909) 698-9111 at least 24 hours in advance if you need to reschedule or cancel. This lets us offer your slot to another patient who needs care. For last-minute changes, call as soon as you can and we will do our best to help.

Our regular hours are: Monday – Friday: 9am – 6pm / Saturday: Closed / Sunday: Closed.

If you have a life-threatening emergency — chest pain, difficulty breathing, severe bleeding, signs of stroke — call 911 immediately or go to the nearest emergency room. For non-emergency questions outside our hours, leave a message and a member of our team will return your call when we reopen.

Please bring:

• A valid photo ID, such as a driver license, passport, or state ID
• Your insurance card, if you have one
• A list of current medications, including over-the-counter medicines and supplements
• Any recent medical records or test results from prior providers, if available
• Any income or household documents requested by staff if you want to ask about affordability options

If you are not sure what to bring, call before your visit and we will help.

Some intake paperwork may be available before your appointment. If forms are not sent ahead of time, arrive early so the front desk can help you complete check-in. Call before your first visit if you are not sure what to expect.

We recommend arriving about 15 minutes early for a first visit so there is time for check-in, coverage verification when applicable, and any intake paperwork.

Yes. We provide pediatric care from infancy through adolescence, including well-child visits, school physicals, immunizations, and sick visits. A parent or legal guardian must accompany any patient under 18 to their first appointment.

We provide community clinic services such as primary care, preventive care, family care, pediatrics, women’s health, mental health support, telehealth when appropriate, care coordination, and referrals when needed.

Service availability can change by provider schedule and clinical need. See our services page or call the clinic before your visit.

Our clinic supports patients and families across a range of ages and care needs. Service availability can depend on provider schedule, visit type, age, and clinical need, so please call before your visit if you have questions.

You may ask about provider availability when scheduling. We cannot guarantee a specific provider for every visit, but our team can help you understand appointment options and continuity of care whenever possible.

Insurance participation can vary by plan, network, eligibility, and service. Please call us at (909) 698-9111 before your visit so our team can help verify current coverage and explain what information to bring.

We can help patients with Medi-Cal and Medicare coverage questions, but benefits and network status must be verified before care. Please call before your visit so our team can review your current information.

If you do not have insurance, please call us before your visit. Our team can explain self-pay options and any available affordability programs. We can also discuss where to ask questions about Medi-Cal or other coverage.

If you have insurance, billing depends on your plan, benefits, deductible, copay, coinsurance, network status, and the service provided. If you do not have insurance, please call before your visit so our team can explain self-pay options and any available affordability programs.

Ask our patient services team about available affordability options. Requirements can vary, so call ahead or ask at the front desk which documents may be needed for your situation.

Our team can help patients understand Medi-Cal, Covered California, or other coverage questions and what documents may be useful. Eligibility and approval are determined by program rules, so please call to ask about current support options.

Yes. Telehealth may be available for some follow-ups, medication questions, lab-result reviews, mental health visits, or minor concerns. Some symptoms require an in-person visit or emergency care. Our team can help choose the safest visit type.

You will need:

• A smartphone, tablet, or computer with a camera and microphone
• A stable internet connection
• A private, quiet space
• Your medication list and any home readings (blood pressure, blood sugar, etc.) you want to discuss

Test your camera and microphone a few minutes before your appointment time. If you have trouble connecting, call (909) 698-9111 and we will help.

Telehealth coverage varies by insurance plan, eligibility, and visit type. Please call our billing team at (909) 698-9111 before your visit so we can help verify current coverage.

You can request medical records by contacting the clinic and completing any required authorization. Processing times can vary by request type and applicable law. Call the front desk for current instructions.

We protect personal health information through privacy policies, staff access controls, and health information practices required by law. Health information is shared only as allowed by law, clinic policy, and patient authorization when required.

Yes. Contact the clinic for records-release instructions. We may need the receiving provider’s information and a signed authorization before records can be sent.

You can update your address, phone number, or coverage information by calling the clinic, stopping by the front desk, or letting the team know at your next visit. Please tell us promptly if your insurance changes so we can help verify current information.