This Privacy Policy explains how All American Community Health Center (“All American CHC”, “we”, “us”, or “our”) collects, uses, and discloses information about visitors to our website at https://allamericanchc.org (the “Site”). It applies only to the Site. Information you share with us as a patient is protected health information (“PHI”) and is governed by our HIPAA Notice of Privacy Practices and applicable federal and state health-privacy laws, not by this Privacy Policy.
1. Information We Collect
1.1 Information You Provide
When you submit a contact form, appointment request, newsletter sign-up, or other form on the Site, we collect the information you choose to provide, which may include:
- Your name, email address, and phone number.
- The service or visit type you are requesting and your preferred date and time.
- The contents of any message or notes you include.
Please do not include sensitive medical details in website forms beyond what is necessary to schedule a visit. If you need to share clinical information, please contact us by phone.
1.2 Information Collected Automatically
When you visit the Site, we and our service providers may automatically collect:
- Device and browser information (browser type and version, operating system, screen size, language).
- Network information (IP address, internet service provider, approximate geographic location derived from your IP address).
- Usage information (pages viewed, time on page, links clicked, referring URL, date and time of visit).
- Campaign attribution parameters (such as utm_source, utm_medium, and utm_campaign) from links that brought you to the Site.
This information is collected through standard server logs, cookies, and similar technologies. See our Cookie Policy for details.
2. How We Use Information
We use the information we collect to:
- Respond to appointment requests, contact-form inquiries, and other communications.
- Operate, maintain, and secure the Site.
- Understand how the Site is used so that we can improve it.
- Send clinic updates and newsletters to individuals who have opted in.
- Comply with applicable laws, court orders, and other legal obligations.
3. How We Share Information
We do not sell personal information. We share information only in the following circumstances:
- Service providers. With vendors who help us run the Site or follow up on your inquiries — including our website host, email provider, analytics provider, and form-submission processor. These providers are contractually limited to using the information to perform services for us.
- Legal compliance and protection. When required by law, subpoena, or other legal process, or when necessary to protect the rights, property, or safety of All American CHC, our patients, our staff, or the public.
- Business changes. If we are involved in a merger, acquisition, reorganization, or sale of assets, information may be transferred as part of that transaction, subject to the protections described in this policy.
4. Data Security
We use reasonable administrative, technical, and physical safeguards to protect information collected through the Site. No method of transmission over the internet or method of electronic storage is completely secure, however, and we cannot guarantee absolute security.
5. Data Retention
We keep website inquiry, appointment-request, and newsletter records for as long as needed to respond to you, maintain a record of our communications, and meet our legal and operational obligations. We then delete or de-identify the information in line with our retention schedule.
6. Your California Privacy Rights
If you are a California resident, you have rights under the California Consumer Privacy Act, as amended by the California Privacy Rights Act (collectively, the “CCPA”), with respect to personal information that is not regulated as PHI under HIPAA. These rights include:
- The right to know the categories and specific pieces of personal information we have collected about you, the categories of sources, the business or commercial purposes for collecting it, and the categories of third parties with whom we share it.
- The right to request correction of inaccurate personal information.
- The right to request deletion of personal information we have collected, subject to certain exceptions.
- The right to opt out of the sale or sharing of personal information. We do not sell or share personal information as those terms are defined in the CCPA.
- The right to limit the use and disclosure of sensitive personal information beyond what is necessary to provide the requested services.
- The right not to receive discriminatory treatment for exercising your CCPA rights.
To exercise any of these rights, contact us using the information in the Contact section below. We will verify your identity before responding and will respond within the time required by law. You may designate an authorized agent to make a request on your behalf with written proof of authorization.
7. Children’s Privacy
The Site is intended for adults. We do not knowingly collect personal information from children under 13 through the Site. If you believe a child has provided personal information to us through the Site, please contact us so we can delete it.
8. Third-Party Sites
The Site may contain links to third-party websites or services. We are not responsible for the privacy practices or content of those third parties. We encourage you to read the privacy policies of any third-party sites you visit.
9. Changes to This Policy
We may revise this Privacy Policy from time to time. When we do, we will update the “Last updated” date at the top of this page. Material changes will be highlighted on the Site or communicated to you by other reasonable means.
Contact Us
If you have questions about this page, please contact us:
All American Community Health Center
1581 N Orange Grove Ave, Pomona, CA 91767
Phone: (909) 698-9111
Email: info@allamericanchc.org