Telehealth Care

Telehealth care for appropriate visit needs

Telehealth care can give patients a convenient way to discuss certain follow-ups, medication questions, lab-result reviews, mental health-related visits, minor concerns, and visit planning when a virtual visit is appropriate. All American Community Health Center can help patients in Pomona and nearby communities understand whether telehealth or an in-person visit is the safer choice.

This page is educational and does not diagnose a condition, replace care from a qualified healthcare professional, or guarantee that a concern can be handled virtually. Visit type depends on symptoms, safety needs, technology access, privacy, provider availability, and clinical judgment.

What telehealth care may include

• Discussing follow-up questions after a prior visit when appropriate
• Reviewing medication questions with an appropriate healthcare provider when relevant
• Talking through lab-result or screening-result questions when a virtual visit is suitable
• Discussing mental health or behavioral health support when clinically appropriate
• Helping decide whether symptoms need an in-person visit, urgent care, or emergency care
• Planning next steps, referrals, or follow-up visits when needed

Common reasons patients ask about telehealth

Patients may ask about telehealth when they need a follow-up conversation, have questions about medication instructions, want to review results, need help deciding what type of visit to request, have a mental health-related concern that may be appropriate for virtual care, or have transportation, schedule, or privacy questions. These examples are not a diagnosis and do not mean every concern is appropriate for telehealth.

What to expect during a telehealth visit

Before the visit, the clinic may confirm your contact information, insurance or payment details, and whether telehealth is appropriate for your concern. During the visit, your provider may ask about symptoms, health history, medications, recent results, safety concerns, and whether you have a private place to talk.

If the provider determines that an in-person exam, testing, urgent care, or emergency care is needed, telehealth may be used to guide next steps rather than complete the visit virtually. Keep your medication list, recent records, and questions nearby.

When to contact the clinic

Contact the clinic if you want to ask whether telehealth is appropriate for a follow-up, medication question, result review, mental health-related concern, chronic condition question, or visit planning. Call ahead if you are unsure whether symptoms should be handled virtually or in person.

When to call 911 or seek emergency care

Call 911 or seek emergency care right away for chest pain, severe trouble breathing, signs of stroke, severe confusion, fainting, severe allergic reaction, severe injury, thoughts of immediate self-harm or harm to someone else, or any other life-threatening emergency. Telehealth is not a substitute for emergency care.

If you are in emotional distress or thinking about suicide, call or text 988 for the Suicide & Crisis Lifeline.

Insurance and payment

Coverage for telehealth visits can vary by plan, eligibility, service type, location, technology requirements, and referral needs. Please call the clinic before your visit to verify insurance, payment options, telehealth availability, and any documents you may need.

Related services

Patients looking for telehealth care may also find these pages helpful: Telehealth, Telehealth Visits, Primary Care, Same-Day Care, Mental Health Services, Behavioral Health Support, Anxiety Support, Depression Support, Diabetes Care, Asthma Care, Preventive Care, All Services, Insurance, FAQs, Service Areas, and Contact.